hello, we are the venice neighbours
Local residents who are happy to help you make the most of your stay in Venice and experience it responsibly
the keys’ handover with us
We work closely with your Host to facilitate the check-in process and the apartment keys’ handover, and we are available by appointment based on the information you provide us in the form.
The range of services we provide also include
- arranging a taxiboat or reserving a table at a restaurant
- answering any questions about life in town or random topics (even the most awkward)
- advises for a good restaurant
- recommendations on things to do in Venice
- assistance in case of any issue during your stay
How it works
Quick form submission
It should take less than 3 minutes and accurate responses will ensure a smooth experience
Please provide solid reliable information.
the calendar invite by email
Receive a detailed calendar invite 24 hours before arrival with meeting time, location, and directions.
Meeting time based on travel info provided, average transfer time and apartment’s availability after housekeeping
Evening check-in are subject to surcharge. Please inquire if you are expected to arrive after 8 pm. The latest check-in time we can accommodate is 1 AM. Thanks for your understanding.
contact on mobile number on travel date
We’ll join you on on your preferred messaging app for real-time updates and support during the journey and your stay.
If for any reason it won’t work, we will email you
Store bags
Due to insurance and security concerns, it is not possible to leave your belongings in the property while housekeeping is due.
La Portineria
If conveniently located for you, we may suggest you also our luggage deposit, La Portineria. Please consider that it is not an included service.
Else, we would be happy to suggest nearby luggage deposit options. Just reply to our automated email after submitting your appointment request form.
The form
Quick tip: Don’t wait! Seize the moment and share your flight or train with us. We’ll plan and track it online
Quick tip: If you’re driving, please let us know the approximate time you expect to arrive at the parking. We’ll adjust the timing on the actual day
FAQs – Instructions
FAQs
A: You’ll receive an automated email confirmation as soon as your form is submitted successfully. If you don’t see it, please check your spam folder. If you still haven’t received it within an hour, kindly try submitting the form again.
A: We take into account the travel information you provide (so please be as accurate as possible), the average transfer time, and our housekeeping schedule.
A: You can simply reply to our calendar invitation email, and we’ll be happy to help you reschedule for a later time.
A: If your arrival is scheduled before our standard check-in time (3 PM), we may need to wait before confirming your appointment. This allows us to finalize the housekeeping schedule and ensure your accommodation is ready. Typically, we receive the meeting schedule on the afternoon before your arrival.
A: Due to the peculiar logistics of Venice, Guests arrive at the properties about 2 hours later landing time.
A: Typically, Guests arrive at the properties approximately 1 hour after their train has arrived at Venezia Santa Lucia or after parking at Piazzale Roma or Tronchetto.
A: The form should be filled out as soon as flights have been booked or train tickets purchased (or at least train journey planned). If Guests are driving, they may indicate the estimated time of arrival at the parking.
A: If you’re purchasing your train tickets on the same day as your trip, please fill out the form with your planned arrival time at Venezia Santa Lucia. Once you have your tickets and know your exact arrival time, just let us know. We’ll be happy to reschedule your meeting based on your updated information and our real-time availability.
A: It is not allowed to store baggage before housekeeping has been completed or after check-out due to security and insurance concerns. Guests may use our workspace LaPortineria or any other baggage facility in town. Service not included.
Q: What if I need help after check-in?
A: We’re always here to assist you during your stay. If you have any questions or need support, please contact us using the text chat we will start with you on travel date.
Q: What happens if my arrival time changes or run late?
A: If your travel plans change or you run late, please inform us as soon as possible. We’ll adjust the meeting time accordingly to the real-time availability.